Acceptable Use Policy

Last updated: October 13, 2026

This policy sets out what you may and may not do with KnektLab. It is part of our Terms of Service. It applies to everyone who uses the KnektLab website and app.

Use KnektLab for its purpose

KnektLab is for practising and improving how you communicate. Use it for your own practice, or for your team, class or organization on a plan that covers them.

Do not

Break the law or harm others

• Use KnektLab for anything illegal, or to plan or encourage illegal activity.
• Harass, threaten, defame or impersonate another person.
• Create or share content that is hateful, sexually explicit, or that exploits or endangers children.
• Share another person's private information without their permission.

Misuse the coaching

• Present KnektLab's feedback, scores or badges as a medical, clinical or professional opinion about yourself or anyone else.
• Use KnektLab to make decisions about another person, such as hiring, grading or discipline, in a way that is unfair, discriminatory or against the law.
• Falsify practice, scores or badges, or let someone else practise in your name to earn them.

Interfere with the service

• Try to access accounts, data or systems that are not yours.
• Probe, scan or test the service for weaknesses without our written permission.
• Disrupt the service, for example by overloading it or introducing malicious code.
• Get around usage limits, billing, or security and access controls.

Copy or resell

• Copy, scrape or bulk-download lessons, playbooks or other KnektLab content.
• Use automated tools to operate an account, or use the service to build or train a competing product.
• Resell or share access to your account outside the plan you have paid for.

Voice and recordings

When you practise by voice, speak only for yourself. Do not record other people or include their voices in a session without their knowledge and consent.

Teams, schools and organizations

If you manage a team, class or organization on KnektLab, you are responsible for making sure the people you invite know how their practice data will be visible to you, and for using that visibility fairly and lawfully.

Reporting a problem

If you see something that breaks this policy, or you find a security issue, tell us through our contact page.

What happens if this policy is broken

We may remove content, limit features, or suspend or close an account. Where it is reasonable to do so, we will warn you first and give you a chance to put things right. In serious cases, such as illegal activity or a risk to other people or to the service, we may act immediately and may report the matter to the authorities.

Changes to this policy

We may update this policy. When we make a material change we will update the date above.